Every scaling company develops operational friction. Most of it is invisible — present in how decisions are made, how work moves between teams, and who owns what.
The NEXUS Friction Score is a structured diagnostic framework that identifies your primary friction profile and provides an honest assessment of your operational health at your current growth stage.
These four patterns consistently appear in SaaS companies between 50 and 200 employees. Most organizations exhibit one dominant profile — the one that consumes the most organizational energy and creates the most execution drag. Identifying it is the first step toward resolving it.
Work consistently loses momentum as it moves between functions. No one owns the transitions, so the transitions own the timeline.
Alignment requires too many people, too many meetings, and too much time. The cost of coordination exceeds the value of what's being coordinated.
Critical functions lack clear ownership. Accountability is diffuse — everyone is responsible, which means no one is responsible.
The organization is working at capacity, but a disproportionate share of that capacity is consumed by coordination, rework, and operational overhead — not value creation.
The Friction Score is a composite index between 0 and 100 measuring the concentration and severity of operational friction in your organization. It maps to three zones, each with a distinct recommendation for appropriate intervention.
Answer seven questions honestly. The assessment takes under two minutes. Your result is immediate and specific to your current growth stage.
Your result is calculated. Add a few details so the score can be interpreted against the right company stage and operational context.
The diagnostic session is 90 minutes. You receive a written report with specific findings — regardless of what comes next.