Operational Consulting · SaaS & Tech

Hidden friction
becomes expensive
before it becomes visible.

NEXUS helps SaaS and technology companies identify the cross-functional bottlenecks, ownership gaps, and execution drag that emerge between 50 and 200 employees.

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Does This Sound Familiar?

Your team is working hard.
But something keeps slipping.

Onboarding takes longer than it should

Enterprise clients wait weeks before they see real value. Nobody is sure who owns what — and the client feels it before you do.

Handoffs fall through the gap

Sales closes the deal. Implementation starts. Customer success picks it up later. Somewhere in between, context disappears and things break quietly.

Processes built for 30 people, running at 120

What worked when everyone was in one room stops working when the team triples. Nobody redesigned the process — they just added people around it.

Execution slows down after funding

You closed the round. Hired fast. Now decisions take longer, meetings multiply, and the velocity you had at 30 people feels like a memory.

No one owns the coordination layer

Product, sales and customer success run on different rhythms. Priorities get set in Slack threads. Escalations land on the founder's desk at the worst time.

Growth revealed the gaps

A new market. A new enterprise client. A product launch. Each signal of growth exposed a process that was never built to scale — and now someone has to fix it under pressure.

If any of this sounds familiar — it's not a people problem. It's an operational layer that was never designed for this stage.

Find Your Friction Score
The Problem

Most friction
is invisible
until it isn't.

Companies in the 50–200 employee range face a specific challenge: the informal coordination that worked at 20 people starts breaking down — but the organization isn't yet large enough to have built formal systems to replace it.

The result is friction that compounds quietly: misaligned teams, unclear ownership, processes that were never designed to scale. By the time it's visible, it's already costing real money.

The Approach

Precise
intervention.
Lasting result.

We don't conduct lengthy engagements or deliver generic frameworks. Every project follows the same deliberate sequence: understand the real problem, fix it at the root, and ensure the change holds without dependency on an outside firm.

01

Diagnostic

A focused 90-minute session to map operational friction across your key processes. You receive a written report with prioritized findings — regardless of what comes next.

Fixed fee · Standalone engagement
02

Sprint

A three-week structured intervention targeting the highest-impact friction point. Concrete deliverables. Measurable outcomes. No dependencies left behind.

Fixed scope · Priced by project
03

Retainer

Ongoing operational advisory for leadership teams navigating sustained growth. Weekly touchpoints, continuous refinement, and a trusted outside perspective on execution.

Monthly engagement · By application
Who it's For

Built for
operators
building.

NEXUS works with a small number of companies at any given time. Engagements are selective — not because of prestige, but because depth of attention is the product.

SaaS or tech product companies

B2B software businesses with recurring revenue and defined product teams.

50 to 200 employees

The scaling stage where informal coordination starts to fail and formal systems haven't been built yet.

US or European operations

Primarily remote-first or distributed teams in growth mode.

Leadership with decision authority

COO, VP Operations, Head of Operations, Head of Business Operations, or Founder with operational accountability.

Not the right fit?

NEXUS is deliberately narrow in scope. We're not the right partner for every organization — and we'll tell you that directly.

Method

Every company has a
friction profile.

We've identified four primary patterns of operational friction that appear in scaling SaaS companies. Understanding which pattern dominates your organization is the first step toward resolving it.

Handoff Friction Coordination Drag Ownership Instability Execution Overload
Take the Friction Assessment →
The Firm

A different kind
of consulting.

"Operations at scale isn't about adding process. It's about removing the friction that process never acknowledged."

NEXUS was built on a specific conviction: that most operational problems in scaling companies are not complex — they are simply unnamed. Once named and mapped, they can be resolved with precision.

We work with a small number of companies at a time, deliberately. The work is always direct, always honest, and always focused on the problem that matters most — not the one that's easiest to address.

Walter Luna Founder, NEXUS · Operations Consultant
Walter Luna — Founder, NEXUS
Walter Luna · Founder

The conversation
costs nothing.

If you're experiencing operational friction and want an honest outside perspective, start with a brief conversation. No commitment. No pitch.

Start a Conversation Take the Assessment

Diagnostic engagements available on a limited basis · US & Europe